FAQ

General

What is the lead time once I place my order?

Once an order is placed, it is sent to enter production at our workroom here in Los Angeles. Your order is then packed and shipped, time in transit generally being 5 business days. Our current lead times:

For Swatches: Items will ship within 3 business days.
For Drapery, Shades or Hardware: Items are estimated to ship within 6-8 weeks.
For Khaki or Chestnut Woven Woods Shades: Items are estimated to ship within 10-12 weeks.

How and where are Everhem's products made?

We source our fabrics from all over the world in search of the finest quality at the best possible price. Our Essentials Collection is a 65% Linen/35% Cotton Blend, and our Sheers Collection is a 54% Linen/32% Cotton/14% Polyester blend. Our woven woods are made from natural reeds, grasses and bamboos. Our hardware is made entirely from steel and/or iron and welded and finished locally in Los Angeles.

All of our finished products are all handmade right here in sunny Los Angeles at a local workroom then shipped directly to you.

Does Everhem have a store or a showroom?

No, we do not have a brick and mortar location. We are currently an online business, offering you a streamlined experience when creating custom window treatments!

What is Everhem's shipping and returns policy?

Due to the incredibly nuanced and custom nature of window coverings, all items are considered final sale and we are unable to accept returns. If an item arrives and is incorrect, damaged, or defective, it is our aim to make it right. Please contact us with any additional questions or issues that may arise.

Does Everhem have a Trade or Designer program?

Yes we do! Find out more and apply here.

Will I be charged sales tax?

Currently, sales tax will apply for orders shipped to California & Minnesota. Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

What methods of payment do you accept?

We accept all major credit cards. We also have ShopPay Installments available so you can shop now and pay later.

Does Everhem offer virtual consultations?

Yes we do! Our trained experts will help guide you through design choices and measuring for your Everhem window treatments. Select an available time that works for your schedule here.

Does Everhem provide swatches or fabric samples?

Yes! We offer up to 5 swatches for free - just pay shipping! Any swatches beyond the first 5 will be $5 each. Your discount will be automatically applied at checkout - order yours here!

What's the status of my order?

Once your order has been placed, it enters production at our LA workroom for up to 6 weeks. Items are then packaged and shipped directly to you! Due to various lead times, some items may ship sooner than others. Updated tracking will be provided to you as items are shipped from our workroom. If you'd like more information on the status of your current order(s), please reach out to us. We're happy to help!

How do I cancel my order?

We are able to cancel your order within 2 business days of when your order was placed; beyond that time, all orders are considered final sale. This is due to the custom nature of our products and how quickly they enter production. Please contact us with your order number to request a cancellation during this timeframe.

What if I need to modify the contents of my order?

We are able to make any changes to your order within 2 business days of when your order was placed. We can update shipping information, cancel items or orders, and change any additional product details. Please contact us with your order number to make any change requests during this timeframe. Please note: We are unable to add items to orders after they have entered into our system.

What if I need to change my shipping address?

Why are you called Everhem?

When husband and wife team Adam and Haley Weidenbaum came up with the idea for Everhem, they were on vacation, visiting Stockholm, Sweden. While there, they learned that "hem" is the Swedish word for home. They liked the double meaning of the Swedish hem and the English hem for hand-sewn products. They thought of the name Everhem to mean window treatments that will last forever in your home.

Drapery & Hardware

What kinds of drapery hardware do you sell?

All of our drapery is designed to work solely with rod and ring hardware. We offer three different styles of drapery hardware: Curved Return, Right Angle Return and Ball Finial. These styles are available in three different finishes: Matte Black, Satin Brass and Oil Rubbed Bronze.

What's the ideal length and width of a drapery panel?

Ideal is determined by your window and space! We have design guidelines through the customization process so you have our design advice every step of the way. Still have questions? Reach out to us or schedule a virtual consultation with one of our trained experts. We're happy to help!

What style drapery do you sell and which should I choose?

We offer our drapery in 3 different pleat styles: Box, Tailored and Pinch. Box pleat drapery is sewn in such a way that the actual pleats are on the back side of the drapery creating a structured, columnar look to the fabric in the front. This is the sleekest, most modern looking style we offer. Tailored pleat drapery is pinched at the very top, and each individual pleat gradually widen from top to bottom. This is somewhat of a transitional pleat style between contemporary and traditional. Pinch pleats are pinched about 3 inches down from the top of the drape, creating a sideways bow tie look at the top before gradually widening out. This is the most traditional looking drape we offer. For a casual, modern look, we recommend Box Pleat. For a versatile, transitional space, we recommend Tailored Pleat. For a space with traditional design in mind, we recommend Pinch Pleat.

Why do I need custom drapery as opposed to standard sized panels?

While everyone’s home, windows and design needs are different, standard sized drapery panels only come in two widths (50” and 100”) and four lengths (84”, 96”, 108” and 120”). For many windows these dimensions will result in drapery panels that look flat when drawn closed, aren’t long enough to kiss the floor or are too long and get dragged all over the floor when the drapes are opened and closed. In addition, the styles available for standard sized panels very often will not match the aesthetic of the customer. Everhem custom drapery is made for the specific width and length of your window, taking into account your mounting height, proper fullness requirements and the fact that various fabrics grow in length over time. Our company was founded by an interior designer who knows just how vital quality window coverings are to the overall design of a space, and our fabric choices have been carefully curated to ensure that everything we design using your custom measurements will look bespoke, beautiful and stand the test of time in your space.

How many rings will I need?

For Drapery & Hardware ordered together, we will provide the correct amount of rings required to properly install your drapery. If you need to calculate the rings required for another configuration, please contact us, we're happy to help!

What linings do you offer for your drapery?

We offer three different lining options: Unlined, Privacy and Blackout. Unlined will be the material itself and nothing added, this provides limited light diffusion but still gives some privacy. Privacy Lining is a white lining; it allows natural, diffused light to pass through and gives a room a warm glow. Blackout Lining is a white lining: it allows no light to pass through and creates virtual darkness any time of day. Consider layering blackout lined shades and drapery in spaces that need total darkness.

Please Note: Unlined Drapery will be at higher risk for sun damage over time. We recommend Privacy or Blackout for windows that receive harsh sunlight on a consistent basis.

Roman Shades & Woven Woods

What's the difference between Inside and Outside Mount shades?

Inside Mount shades get mounted or positioned inside the window frame or casement. In order to do this, there must be the required mounting depth inside the window for the shade to lay flush with the window's opening(depth required varies by Custom Control selection). Inside mount shades are great for a seamless, modern look. Since the shade sits inside the window, if total blackout is required, inside mount shades may not be the best way to go. Outside mount shades get mounted outside the window on the window frame itself, the drywall above the window or the door frame above the glass. Outside mount shades are recommended for rooms where blackout is of utmost importance. Outside mount shades are also recommended for windows without sufficient mounting depth and for all door mounted shades.

What's the difference between the Pleated and Flat Roman Shade styles?

Pleated Roman shades have structured pleats sewn into the fabric of the shade. Flat shades are square across the bottom but have no structured pleats so they are a little more casual in look.

Trade

What is your Trade discount?

Our Trade discount is 15% year round regardless of order size or volume. Once you have an active trade account, this discount is automatically applied to any order in your cart so long as you’re logged in.

Who qualifies to join your Trade program?

Our Trade program is available to design professionals for their respective services and projects. In order to qualify, you must verify your business with the proper credentials during the application process. We do not offer Trade approval for retail or e-commerce businesses who are interested in wholesaling our products.

What credentials do I need to apply?

You will need to upload a valid Business License, EIN or Resale Certificate in order for your application to be approved. We do not require membership in a major design organization (e.g. ASID) but if you belong to one you are encouraged to upload your membership ID. We do not require Design Certification (e.g. NCIDQ) but if you have certification you are encouraged to upload it as well.

How do I apply for a Trade account?

Click here to complete our trade application. You will receive notification of your membership status within one business day.

Does your Trade program offer tax exemption?

Sales tax is automatically waived in all states except California. If you’re a California based designer and/or your qualifying orders will be shipping within California, you can opt for tax exemption on our Trade application as long as you upload your valid Resale certificate.

How do I log into my Trade account?

Once your account has been set up, you can log in by clicking here.

How do I place a Trade order?

Once your Trade account has been activated, you can simply sign in to shop and place orders on our website. Your 15% Trade discount will be automatically applied to all orders at checkout.

Additionally, some Trade orders qualify for additional customizations, and will be processed by the Everhem Trade Team. Please reach out to our Designer Liaison to find out more.

Do you offer fabric swatches?

Yes! You can order swatches online or contact us anytime to request any swatch(es) you may need.

Do you work with COM?

We will absolutely work with COM. Please contact your dedicated Trade Specialist to give you next steps!

‍Please Note: We do not order COM ourselves. We will work with you on yardage calculations but you will be responsible for ordering the material and shipping it to us. We are not responsible for any fabric that arrives damaged or flawed. And, most importantly, we are not responsible for COM fabrics which may grow. We have tested our own fabrics and we understand how they react over time and we factor that in with our measurement guidelines. But we cannot know how COM will react over time and therefore we cannot guarantee or warranty it against expansion.

What other kinds of window treatments can you make that aren’t available on your site?

For large Trade orders, we can accommodate additional customizations. These custom options include top down bottom up, shades with a valance and cord in the front, motorization, continuous chain lift sytem and cordless lift system. Please contact our Designer Liaison to see if your order qualifies for additional customization.

What is Everhem's product warranty?

Due to the incredibly nuanced and custom nature of window coverings, all items are considered final sale and we are unable to accept returns.

Everhem Drapery, Roman Shades, Woven Woods and Hardware are all manufactured by hand in the United States; our products contain intricate components that should be handled with care. If your product arrives damaged or defective, please contact hello@everhem.com within 48 hours of receiving your order so we can troubleshoot the issue and help with replacement, repair or other resolution. Proof of damage or defect will be required and is subject to review by our team.

If your product arrives incorrect due to customer error, we are not responsible for the product replacement or repair. However, it is always our aim to make things right. Please contact us at hello@everhem.com, our team is happy to assist you with a prompt resolution.

Additionally, if your product incurs damage due to mishandling, sun or water damage, we are not responsible for the product replacement or repair. However, it is always our aim to make things right. Please contact us at hello@everhem.com, our team is happy to assist you with a prompt resolution.

The Semi-Annual Sale is Happening Now! Enjoy 20% off sitewide with code EVERHEM20.

FAQ

General

General

What is the lead time once I place my order?

What is the lead time once I place my order?

How and where are Everhem's products made?

How and where are Everhem's products made?

Does Everhem have a store or a showroom?

Does Everhem have a store or a showroom?

What is Everhem's shipping and returns policy?

What is Everhem's shipping and returns policy?

Does Everhem have a Trade or Designer program?

Does Everhem have a Trade or Designer program?

Will I be charged sales tax?

Will I be charged sales tax?

What methods of payment do you accept?

What methods of payment do you accept?

Does Everhem offer virtual consultations?

Does Everhem offer virtual consultations?

Does Everhem provide swatches or fabric samples?

Does Everhem provide swatches or fabric samples?

What's the status of my order?

What's the status of my order?

How do I cancel my order?

How do I cancel my order?

What if I need to modify the contents of my order?

What if I need to modify the contents of my order?

What if I need to change my shipping address?

What if I need to change my shipping address?

Why are you called Everhem?

Why are you called Everhem?

Drapery & Hardware

Drapery & Hardware

What kinds of drapery hardware do you sell?

What kinds of drapery hardware do you sell?

What's the ideal length and width of a drapery panel?

What's the ideal length and width of a drapery panel?

What style drapery do you sell and which should I choose?

What style drapery do you sell and which should I choose?

Why do I need custom drapery as opposed to standard sized panels?

Why do I need custom drapery as opposed to standard sized panels?

How many rings will I need?

How many rings will I need?

What linings do you offer for your drapery?

What linings do you offer for your drapery?

Roman Shades & Woven Woods

Roman Shades & Woven Woods

What's the difference between Inside and Outside Mount shades?

What's the difference between Inside and Outside Mount shades?

What's the difference between the Pleated and Flat Roman Shade styles?

What's the difference between the Pleated and Flat Roman Shade styles?

Trade

Trade

What is your Trade discount?

What is your Trade discount?

Who qualifies to join your Trade program?

Who qualifies to join your Trade program?

What credentials do I need to apply?

What credentials do I need to apply?

How do I apply for a Trade account?

How do I apply for a Trade account?

Does your Trade program offer tax exemption?

Does your Trade program offer tax exemption?

How do I log into my Trade account?

How do I log into my Trade account?

How do I place a Trade order?

How do I place a Trade order?

Do you offer fabric swatches?

Do you offer fabric swatches?

Do you work with COM?

Do you work with COM?

What other kinds of window treatments can you make that aren’t available on your site?

What other kinds of window treatments can you make that aren’t available on your site?

What is Everhem's product warranty?

What is Everhem's product warranty?